Patient Resources & Policies
Patient Resources and Office Policies
Office Policies
Forms Requested from Family/Patient
BrightStarts requires a minimum 24 hours notice of any forms requested by a patient, their family or guardian. The office cannot guarantee same-day service for forms that need completed.
Medication Refills
Refill requests can up to 48 business hours to review and fulfill. Refill requests will not be received over the weekend or during holidays.
Referrals to Specialists
Referrals to medical specialists may take weeks to process. This process involves specific paperwork for each specialty clinic. That clinic must receive the information via fax, review it, call BrightStarts back for follow-up information, and then the specialist will decide whether or not to accept the patient. The specialty office will notify either the patient directly or BrightStarts with available appointment dates and times, which may be months into the future. It is up to the specialist to send BrightStarts any notes or new information from the patient’s visit.
Costs for Paperwork
We charge a $25 fee for processing FMLA and medical record requests.
Appointment No Shows
If new patients are accepted into the practice and schedule their first appointment but then NO SHOW for that first visit, a $35 fee will be charged. The patient will be allowed to reschedule one more time AFTER PAYING THAT FEE.